Trouble-Shooting

Windows Vista - If during installation you receive the message "Component comdlg32.ocx or one of its dependencies not correctly registered," then you have run into a bug in the original version of Vista that occurs if you have turned off User Account Control (UAC). This is fixed in Vista SP1. The following will get around the problem:

Reboot
Make sure NOTHING is running
Hold down the Windows button on the keyboard and type R. A RUN box should appear.
Type REGSVR32.EXE c:\windows\system32\comdlg32.ocx /u
Hit OK
Hold down the Windows button on the keyboard and type R.
Type REGSVR32.EXE c:\windows\system32\comdlg32.ocx
Hit OK

Video Problems - In a very small percentage of PCs the cards will be black or you will see some other problem with the video. This means that your video driver is out of date. Video card companies are in a fierce competition and they often take short-cuts resulting in bugs in their software. The best fix is to install an updated video driver. You can get this from your PCs manufacturer or from a search on the Internet. An easier method is to change the video card color depth. Following is the procedure:

Terminate all programs.
Right click anywhere on the screen where there is no window.
A pop-up menu will appear. Click on Properties.
A Tabbed folder will appear. Click on Settings.
Change the color depth (color quality in XP) to 16bit.
You will need to click on two Yes buttons. You only have 15 seconds to click on the second Yes button or the change will not take effect.

Crashes - If any of the products crash, you almost certainly have lost some bits during the download. This is not unusual as the downloads are very large and is why the products are also mailed. You can uninstall and re-download. Follow the procedure in the next paragraph to uninstall.

Uninstall - All CV products come with standard Windows uninstall procedures as follows:

In non-XP systems, click on the Windows START button, then Settings, then Control Panel
In XP, click on the Windows START button and then Control Panel
Double-click on Add/Remove Programs
Find the program that you wish to unload in the list and click on its button
Sometimes you will get a message that not all of the program could be uninstalled. This is not a problem. It means that it shares modules with other already installed programs and removing those modules would harm the other programs. Therefore it doesn't remove them.

Not Counting - The most common question is 'Why are the counts always zero?' There are numerous counting strategies. Before CV counts, it needs to know which strategy to use. Select Strategies from the menu. Then Playing Strategies (Simple.) Hit Attach and you will see numerous strategies organized by author. Note: Basic Strategy has no counting.

Other Problems - Click on About/Contact Us to the left.

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